Classroom Support Advisor at Ultimate Medical Academy in Remote

Summary: Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. As a Classroom Support Advisor, you will provide exceptional care to students and graduates by assisting with inquiries, troubleshooting technical issues, and ensuring seamless connections to the correct departments or resources. Your role is crucial in prioritizing customer needs and contributing to the success in the allied health field. Responsibilities: - Over-the-phone Support: Encourage, motivate, and leave students feeling positive through verbal interactions - Issue Resolution: Evaluate and resolve student inquiries, ensuring satisfaction with appropriate actions. Document all interactions - Technical Assistance: Provide Tier 1 technical support assistance - Department Liaison: Assist students in contacting relevant departments (instructors, Student Finance, etc.) - Resource Facilitation: Confirm book shipments, provide e-book assistance, and support LMS navigation - Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events - Perform other duties as assigned Required Qualifications: - High School Diploma or equivalent experience - Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive - Ability to professionally communicate fluently in verbal and written English - Ability to support a diverse and inclusive work environment - Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role Preferred Qualifications: - Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience - Experience in customer service, contact center and/or technical support - Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams - Other skills and abilities – customer service, technical support, resilience, rapport building, and emotional intelligence Required Skills: Basic Technical Computer Skills, Computer Literacy, Tier 1 Technical Support, Customer Service, Contact Center Experience, MS Office, Microsoft Teams, Drive, Support for Diversity, Inclusion, Personal Accountability Benefits: Medical (including prescription), Dental, Vision (UMA subsidized), FSA/HSA (Depending on Medical Plan chosen), Basic Life Insurance (UMA paid), Additional Voluntary Life Insurance (Team Member paid), Employee Assistance Program – EAP (UMA paid), Long Term Disability (UMA paid), Short Term Disability (Team Member paid), Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid), Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off, 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age), Pet Insurance, Identity Theft Protection