Product Engineer I at Ultima Genomics in Fremont, CA

Summary: Ultima Genomics is a rapidly growing life sciences technology company focused on developing groundbreaking genomics technologies. The Product Engineer I will play a crucial role in supporting field teams with technical assistance, authoring best practices, and coordinating engineering changes to ensure successful product deployment. Responsibilities: - Test and validate software upgrades, process flows, and service procedures prior to release - Present to customer-facing groups to ensure proper field implementation - Plan and execute full software releases for customer tools to ensure minimal expected downtime - Partner closely with software engineering and data operations team to build up knowledge and documentation on troubleshooting, integration efforts, and software/GUI rollout for pipeline management - Monitor field issues and escalate trends to R&D and Upper Management in the form of dashboards and other high-level communications - Transfer knowledge from R&D to customer sites by working side by side with engineering, chemistry, and operations groups in system Operational and Performance Qualification stage - Provide cross fleet data analysis including but not limited to system reliability, performance, and health through Jira reports - Collaborate with Operations and R&D on product improvement plans - Represent the ‘Design for Serviceability’ and ‘Design for Usability’ perspectives in engineering design reviews - Other job duties as assigned Required Qualifications: - BS or MS in Computer Science, Engineering, Biomedical, Electrical, Mechanical, Systems Engineering disciplines or core scientific degree - 1 + year of experience troubleshooting complex systems dealing with electrical, mechanical, and software designs is preferred - Experience scripting in Bash and/or Python - Previous experience working in Linux systems - Background in teaching or transferring knowledge to others to help grow in their technical and troubleshooting skills - Proficient working on hardware, software and chemistry integration is highly desired - Some experience in a technical support or customer service role - Highly curious with a self-starting attitude - Excellent verbal and written communication skills - Ability to travel up to 20% of the time to support customer sites Required Skills: Troubleshooting complex systems, Electrical system design, Mechanical system design, Software system design, Bash scripting, Python scripting, Linux systems, Hardware-software-chemistry integration, Technical support, Curiosity, Self-starting attitude Benefits: Medical, dental, vision, life, and disability insurance, 401(k) retirement plan, Flexible spending & health savings account, Paid holidays, Paid time off, Employee assistance program, Other company benefits