Prestige Beauty Advisor at Ulta Beauty in Framingham, MA

Summary: Ulta Beauty is the largest North American beauty retailer and a premier destination for cosmetics and salon services. The Prestige Beauty Advisor is responsible for maximizing sales in the prestige category by engaging with guests, assisting them in product selection, and maintaining store standards while delivering exceptional guest service. Responsibilities: - Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales, with a specific focus on the prestige category and iconic brands as set by Ulta Beauty for the store - Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store - Courteously handle sales, refunds, and exchanges - Routinely perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience - Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while delivering on prestige and iconic brand sales goals - Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests - Maintain prompt, regular attendance - Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served - Collaborate with managers and associates throughout the store to help grow the business - Regularly participate in ongoing training, including prestige and iconic brand product training as directed and brand and category education, to enable continuous professional development and drive prestige sales performance - Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards - Adhere to Ulta Beauty’s dress code - Drive sales by keeping prestige and iconic brand work area replenished, signed and faced, and ensuring testers are continuously available and maintained in compliance with hygiene standards - Maintain outstanding store operational standards, including cleanliness of the salesfloor, restrooms, cashwrap, backroom, and break area and ensuring that makeover stations adhere to company standards at all times - Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty’s technology and best practices - Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty’s systems - Protect company assets by following loss prevention best practices and providing exceptional guest service - Execute other operational tasks as directed Required Qualifications: - Demonstrates a passion and significant competency for prestige product, guest service, and selling - Ability to build and maintain strong customer relationships - Ability to work independently and as part of a team - Strong communication skills - Work a flexible schedule to include days, evenings, weekends, and holidays - Attend corporate business meetings and conferences, including overnight stays - Frequent mobility throughout the store during shift - Frequent standing, bending, reaching, pulling, pushing, and twisting during shift - Continuous lifting and/or moving up to 10 lbs. during shift - Continuous coordination and manipulation of objects during shift Preferred Qualifications: - High school diploma is preferred - 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred - Cosmetology, esthetician or demonstrator's license where required by state law Required Skills: Cosmetology license, Esthetician license, Makeup application, Skincare analysis, Product demonstration, Prestige product knowledge, Sales, build and maintain strong customer relationships Benefits: Eligible associates may also earn overtime pay as required by applicable law., Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits., Part-time positions are eligible for dental, vision, life, and disability benefits.