Ulta Beauty→
District Manager at Ulta Beauty in Los Angeles, CA
Job Description
District Manager
OVERVIEW
Discover greater levels of performance. With over 1,400 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.
GENERAL SUMMARY & SCOPE
The District Manager (DM) is responsible for leading through Ulta Beauty’s strategic plan and mission, vision, and values to develop high performing teams that consistently deliver top-line sales growth for each store in the DM’s district. As an experienced multi-unit leader, the DM is responsible for leading teams of 13+ stores, on average. This leader drives their business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (operating procedures and compliance standards) for the region. This position requires a passion for process excellence, a drive for results, and the ability to proactively work collaboratively across all levels of the organization.
PRINCIPAL DUTIES & RESPONSIBILITIES *(Essential Job Functions)
The DM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
- Provide directional leadership, expectations, and priorities derived from the company’s strategic plan to each store team in the district.
- Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink, and omni-channel sales as set by Ulta Beauty for the DM’s district.
- Drive company profitability through operational excellence, top-line sales growth, and expense control for the DM’s district.
- Review and analyze Ulta Beauty’s financial and/or operational reports regularly for the DM’s district, and provide timely responses as needed.
- Address underperforming metrics for stores in the DM’s district to drive profitability and achieve Ulta Beauty’s goals for these stores.
People
- Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs in the district.
- In partnership with the RVP and People Success, address policy violations with appropriate corrective action up to and including separation of employment fairly and in accordance with Ulta Beauty’s policies and procedures.
- Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
- Create an inclusive environment that encourages the growth and engagement of all associates.
- Lead all aspects of direct report development including training; providing individualized, competency-based feedback and coaching; performance reviews; succession planning; and individual development plans to enable continuous development and drive sales performance.
- Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beauty’s goals for the district.
- Liaise between store staff, district leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements for stores in the DM’s district.
- Build a guest-centric culture by ensuring the Guest Engagement Leader program is consistently executed throughout each store in the district, and all guest concerns are reacted to and resolved with a sense of urgency.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Regularly visit all stores in the DM’s district.
- Provide directional leadership to support the adoption of new initiatives and technology.
- Ensure the execution of all store tasks and communicate expectations for all stores in the DM’s district.
- Continuously analyze performance relative to stores’ operational compliance, including shrink and audits.
- Develop strategies to leverage company tools to improve and meet Ulta Beauty’s expectations for all stores in the DM’s district.
- Swiftly react to the changing needs of the business with an entrepreneurial spirit and inspire the team to do the same.
- Regularly communicate with and provide feedback to field and corporate leadership on business trends and opportunities, operational challenges, merchandise needs, and competitive landscape for all stores in the DM’s district.
JOB QUALIFICATIONS
Education
- Bachelor’s degree is preferred
Experience
- 3-5+ years of fast-paced, multi-unit retail management experience
- Financial management: success with driving top-line sales, interpreting reporting data and turning insight into action, managing budgets, and controlling expense
- Retail management: proven ability with achieving operational excellence, driving a service culture, remaining agile with changing priorities, and understanding and anticipating market trends
- Leadership management: solid experience with attracting, developing, and motivating top talent, influencing priorities, swiftly adapting to change, leading others through the change-curve, developing collaborative relationships with others, and accomplishing goals through direct reports
Skills
- Proficient with basic technology (e.g., Microsoft Office programs and Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple projects
- Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
- Ability to travel up to 75% of your time, including overnight stays, to visit all stores within district and attend corporate business meetings and conferences
- Means of mobility for travel within district to visit individual stores
- Maintain valid identification for airline travel
- Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Ability to relocate for future growth is preferred
WORKING CONDITIONS
- Frequent use of a computer, telephonic devices, and related office supplies
- Frequent sitting and twisting
- Frequent lifting and/or moving up to 10 pounds
- Continuous mobility throughout the store during a store visit
- Continuous coordination and manipulation of objects
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
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