Senior UX Researcher at UBS in Location not listed

Do you have the proven ability to turn complex user challenges into clear, actionable insights? Are you passionate about building a research practice and scaling continuous listening channels from the ground up? Can you drive immediate, measurable impact through effective user interviews grounded in robust research methodology?

We are looking for a Senior UX Researcher to join the Group Human Resources & Corporate Services (GHRCS) team to shape our foundational research capabilities and drive user centricity across large-scale employee, buying, real estate and marketing & communication journeys.

Key Responsibilities:
- establish a scalable, AI-enabled research framework tailored to complex internal domains
spanning employee lifecycle, supply chain, marketing & communications and real estate services
- build and manage robust research operations, including an active user community and centralized insights repository
- identify and implement effective mixed-methods approaches for both exploratory discovery and evaluative user testing
- conduct day-to-day user testing, ensuring fast, actionable delivery of insights to product teams
- craft compelling research reports that translate raw data into strategic product decisions and demonstrable value
- champion modern research practices, effectively democratizing insights and influencing product direction without formal authority