1st Line Consumer Protection Lead, UBS Bank USA,… at UBS · Location…

The 1st Line Consumer Protection Lead provides end-to-end leadership for consumer compliance across UBS Bank USA NA. The role owns the business compliance operating model and partners with 2LoD Compliance to ensure consumer protection requirements are embedded in day-to-day processes through effective controls, monitoring/testing, issue management, and reporting. The position serves as a key business point of contact for audits and regulatory exams and drives timely, sustainable remediation of identified gaps.

Principal Responsibilities:
• Own the 1LoD consumer compliance risk and control program, coverage strategy, and priorities across retail deposit and consumer lending products.
• Provide 1LoD leadership and credible challenge on consumer compliance requirements across the product lifecycle (product design, disclosures, marketing, onboarding, servicing, and remediation), including change governance and implementation of regulatory/policy updates
• Develop and execute risk-based 1LoD compliance monitoring and testing (including sampling standards, quality assurance, and defect taxonomy) to validate adherence to consumer protection regulations, and bank policies
• Review playbooks and training/communications to ensure frontline adherence to consumer compliance requirements; embed requirements into business readiness and change adoption
• Oversee consumer compliance aspects of third-party relationships (e.g., servicing, fulfillment, marketing, technology) in partnership with Third-Party Risk Management
• Drive continuous improvement through automation to enhance surveillance, improve coverage and timeliness, and reduce repeat findings and consumer harm