Uber→
Manager I, Account Management, GR Enterprise at Uber in MEX, Mexico
Job Description
Manager I, Account Management, GR Enterprise
Location: MEX, Mexico
About the Role
Uber's Regional Merchants portfolio is one of the fastest-growing segments within the Retail business, representing nearly 20% of total Retail GB’s and consistently outperforming the broader Grocery business. As Uber continues expanding beyond its core national partners, Regional Merchants have become a key growth engine, unlocking new markets, strengthening local merchant relationships, and bringing more selection and affordability to consumers.
The Regional Merchants Team Lead is a unique opportunity to define the long-term strategy for this high-growth portfolio while leading a team of four. In this role, you will drive commercial strategy, scale best practices across regions, and accelerate merchant growth through data-driven insights, operational excellence, and solution selling—including Uber Ads, Direct Benefits, and other platform capabilities.
This role calls for a strategic and commercially minded leader who thrives in fast-paced environments, can influence cross-functional stakeholders, and is passionate about building high-performing teams while delivering measurable business impact for both Uber and our merchant partners.
What You'll Do
- Lead the commercial strategy for the Regional Merchants portfolio by defining growth priorities, developing Joint Business Plans (JBPs), and executing strategic initiatives.
- Develop plans to improve operational performance and create promotional strategies tailored to each region/merchant’s needs.
- Leverage Uber's data and insights to identify opportunities, influence strategic decisions, and scale best practices across the portfolio.
- Partner cross-functionally with Operations, Product, Marketing, Finance, Ads, and other teams to solve complex business challenges and improve merchant and marketplace performance.
- Drive business review cadence and develop reporting frameworks to facilitate alignment, learning, improvement, and accountability across the business stakeholders and merchant key drivers.
- Drive commercial adoption of Uber's growth solutions, including Uber Ads, Direct Benefits, and other platform capabilities that create incremental value for merchants.
- Own the financial health of the portfolio by managing commercial negotiations, invoicing, collections, and profitability.
- Lead, coach, and develop a high-performing team of 3 Account Managers and 1 Account Coordinator, setting clear priorities, driving execution, and fostering professional growth.
Basic Qualifications
- 10+ years of experience in Sales, Account Management, Strategy, Operations, Consulting, or a related field.
- Strong experience managing complex stakeholder relationships across multiple functions and levels.
- Previous experience leading or mentoring high-performing teams.
- Excellent communication, presentation, and organizational skills; fluent English is required.
- Strong analytical skills with the ability to translate business and operational data into strategic recommendations.
- Proven negotiation, problem-solving, and project management skills.
- Willingness to travel regularly (approximately once per month).
- Hands-on mindset with a strong sense of ownership and execution.
Preferred Qualifications
- Strong cross-functional stakeholder management
- Experience working with senior stakeholders across different functions
- Ability to build trust, understand client needs, maintain long-term relationships, and proactively identify opportunities or risks.
- Clear, persuasive communication—both written and verbal—and the ability to work effectively with internal teams (sales, product, marketing, operations) to deliver on client goals.
- Strong financial acumen from experience dealing with P&L, business profitability and growth drivers
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.