Total Rewards Partner II at Uber Freight · Monterrey

Schedule: Fulltime Job Type: Onsite Salary Type: Salary Req: # 2623 About the Role We are looking for a detail-oriented and service-driven Total Rewards Partner II to support the administration of employee benefits for Mexico. This role will focus 100% on benefits operations and employee support, ensuring accurate administration, vendor coordination, and a positive employee experience across all benefits programs. This position is ideal for someone starting their career in Human Resources, Total Rewards, or Benefits Administration who is interested in learning and growing within the HR field. Key Responsibilities Benefits Administration Support the day-to-day administration of employee benefits programs in Mexico, including: Major Medical Insurance Life Insurance Savings Fund Savings Box Meal, Gas, and Restaurant Coupons Employee discount platforms and wellness programs Process employee enrollments, terminations, status changes, and dependent updates. Validate employee eligibility and ensure accurate benefit records. Employee Support Serve as a first point of contact for employee questions related to benefits. Provide timely support and guidance regarding coverage, enrollment processes, payroll deductions, and vendor platforms. Assist employees in resolving benefit-related issues with vendors. Vendor Management Coordinate operational activities with insurance brokers and benefits vendors. Track service requests, escalations, invoices, and operational deliverables. Support vendor transitions and implementation activities when needed. Data Accuracy & Reporting Maintain accurate employee benefit databases and trackers. Support payroll validations and benefit reconciliations. Generate reports related to enrollments, eligibility, utilization, and benefit costs. Compliance & Process Support Ensure compliance with internal policies and established procedures. Support audits and documentation requests related to employee benefits. Assist in maintaining process documentation and standard operating procedures. Continuous Improvement Identify opportunities to improve processes, employee experience, and operational efficiency. Support automation and HR systems implementation initiatives related to Total Rewards. Qualifications Required Bachelor’s degree in Human Resources, Business Administration, Psychology, Finance, or related field. 0–2 years of experience in HR, benefits administration, payroll support, or administrative roles. Strong attention to detail and organizational skills. Good communication and customer service skills. Intermediate Excel skills. Ability to manage confidential information with professionalism. English proficiency preferred (written and verbal). Preferred Previous internship or experience supporting employee benefits or HR operations. Experience working with HRIS systems, Oracle, Workday, or similar platforms. Experience coordinating with external vendors. Key Skills Attention to detail Organization and follow-up Problem solving Customer service mindset Communication skills Team collaboration Data management Adaptability Why Join Us Opportunity to grow within Total Rewards and HR. Exposure to multiple employee benefits programs and HR operations. Collaborative and dynamic work environment. Opportunity to participate in transformation and process improvement initiatives. About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com. Candidate Privacy Notice EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.