Examiner, I Liability Claims at U.S. Xpress… · Chattanoo…

Examiner, I Liability Claims USX HEADQUARTERS Monday - Friday 8:00 AM - 5:00 PM Position open to remote: Yes

Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

Primary Position Purpose: The Liability Claims Examiner is responsible for reviewing, evaluating, and settling property damage claims to ascertain the extent of exposure for commercial motor carriers (U.S. Xpress, Inc. and Total Transportation of MS, LLC). This role uses technical knowledge and relationship skills to effect fair and prompt resolutions of claims while minimizing risk exposure. The Examiner proactively manages a property damage claim inventory and effectively negotiates third-party transportation liability claims and/or dedicated customer liability claims.

Position Functions: Manage claim exposures from inception to resolution. Gather and analyze facts related to property damage claims from various sources including driver and claimant interviews, police reports, and witness interviews. Oversee claims-processing activities including initial acknowledgements, independent adjuster investigations, coverage review, liability assessments, and settlement negotiations. Assess liability exposure based on knowledge of relevant state law including statutes of limitation, contributory negligence, and loss of use. Provide claim resolution strategies and recommendations to ensure fair and prompt settlements. Set and adjust reserves in accordance with department processes, ensuring that reserve activities align with claim details. Request additional settlement authority from the supervisor when needed and handle claims above your designated authority level. Review and examine claims to ensure validity including verifying data and source information used in settling claims. Negotiate and settle claims effectively and in line with department processes. Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For:

Education High school diploma or equivalent required Associate’s degree or equivalent years of experience required Bachelor’s degree in Business, Insurance, or related field preferred

Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience 2+ years of experience in liability claims handling, preferably in property damage or commercial motor carrier claims Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities Strong understanding of property damage claims, liability assessment, and settlement strategies Knowledge of state-specific insurance laws including liability and claims regulations Ability to analyze complex information and make informed decisions Excellent negotiation, communication, and interpersonal skills Ability to manage multiple claims simultaneously in a fast-paced environment Attention to detail Problem-solving and critical thinking Negotiation and conflict resolution Time management and organization Communication and customer service orientation Adept at assessing organizational dynamics and managing change Works quickly and efficiently. Able to test solutions, learn, and iterate quickly Proactive and pragmatic problem solver Communicates effectively across multiple mediums

Licenses & Certifications Relevant certifications preferred Associate in Claims certification preferred Chartered Property Casualty Underwriter preferred

Supervisory Responsibility N/A

Work Environment: This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

Physical Requirements: While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.

EEO Employer: The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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