RECEPTIONIST | MONTGOMERY at U.S.… · Montgomery

RECEPTIONIST | MONTGOMERY Job Duties: • Change patient statuses appropriately within the EMR system. • Verify patient insurance coverage. • Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned. • Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them. • Collect, count, and turn in any monies collected and appropriate receipts to the safe daily. • Count and record totals for the change bag before using and at the end of the day before returning to the safe. • Communicate with your supervisor when voided payments are needed. • Coordinate physical therapy scheduling. • Coordinate patient referrals to outside facilities for consults with the Medical Records department. • Schedule follow up appointments within the practice or consults within the practice. • Send prescriptions electronically to patient selected pharmacies. • Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc. • Place labs in the appropriate bin for pickup. • Dispose of patient records in the correct receptacle daily. • Call appropriate agencies for assistance in case of emergency. • Relay messages to physicians when necessary to complete patient requests. • Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise. • Print payment charge detail reports when requested by patients and explain charges when necessary. • Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor. • Sanitize and clean iPads, Kiosks, and your work area during down time. • Follow appropriate dress code presenting a professional and cohesive image. • Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time. • Turn in all time off requests to your supervisor in a timely manner. • Work with the Insurance Department to set up payment arrangements with patients when necessary. • Work with the Medical Records department with scanning, filing, or any task assigned or requested. • Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment. • Cross-train when scheduled by your supervisor. • Comply with all HIPPA rules when dealing with patients and patient information. • Stay late until all patients have been checked out and/or the doors lock on your scheduled day. • Participation in facility meetings and activities when scheduled.