Call Center Agent Property & Casualty… at U.S. LawShield · Houston

About U.S. LawShield

At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield. Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey.

Position Summary

Within our team, the Property & Casualty Licensed Call Center Sales Representative is the primary point of contact for our customers and members and is responsible for addressing inquiries and resolving issues while providing an unforgettable customer experience. Customer support is offered via inbound and outbound phone, email, chat, and social media channels. You possess the ability to multi-task, pride yourself on your attention to detail, and are adept at technology, possessing the ability to quickly learn new software. The role of the advisor is to be a subject matter expert on U.S. LawShield services. As such, you are comfortable making product recommendations and selling to the customer, ensuring that prospects and members alike are educated on the most appropriate solutions for their specific needs.

Why Work at U.S. LawShield?

• Nation’s largest legal defense for self-defense organization with 700,000+ members and 6,000+ industry partners in 46 states
• Free U.S. LawShield membership for all eligible employees
• 15 days paid time off per calendar year
• Medical, Dental, Vision and additional supplemental coverages
• 401(K)
• Full time in downtown office

Here’s What You’ll Be Doing

• Interact with members and customers via phone, email, chat, and social media channels to provide information on, and make appropriate recommendations for our products and services
• Take ownership of member issues from start to finish; when the issue is beyond the advisor’s knowledge, collaborates with the assigned supervisor or appropriate staff
• Follow up with customers and members as appropriate, building positive sales relationships to allow for further growth
• Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments
• Provide guidance to make it easy for members and prospects to enhance and acquire their U.S. LawShield memberships, education, and training opportunities
• Assist in mentoring of teammates
• Demonstrate the values U.S. LawShield
• Perform other sales functions and work-related tasks as assigned by management

Here’s What You’ll Bring

• Experience identifying customer needs, having developed cross-selling techniques
• Excellent organization and time management skills
• Excellent communication skills including active listening
• Service-oriented with the ability to quickly establish rapport
• Demonstrate empathy and prescriptive next step advice to resolve customer issues
• Proficient computer skills with the ability to learn new software

Education and Experience

• Property & Casualty insurance license required in General lines (current/valid in your home state)
• A high school diploma, Associates Degree, or some college is preferred but not required
• Experience in a customer service role, preferably within a contact center