Performing Operations Support Associate at U.S. Bank in Owensboro, KY

Performing Operations Support Associate Location: Owensboro, KY At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Performing Operations Support Associate supports operational activities related to collateral and insurance claim proceeds. This role performs a variety of operational, reporting, and quality control tasks to ensure the accurate and timely processing of auto and mortgage insurance‑related transactions in accordance with internal policies and regulatory requirements. The position may support auto insurance loss processing, mortgage‑related insurance claim oversight, or quality control functions depending on business needs. Key Responsibilities Perform operational support activities including research, exception handling, data entry, recordkeeping, and data maintenance Review and process insurance claim proceeds where the bank is listed as lienholder or mortgagee Support auto insurance workflows, including partial loss and total loss scenarios Coordinate documentation with insurance carriers and customers as needed Ensure correct application or endorsement of insurance funds in accordance with established procedures Perform quality control reviews to validate accuracy, timeliness, and adherence to internal and regulatory guidelines Review reports, loan files, and operational documentation to promote quality execution of operational processes Track, compile, and maintain reports to support service level agreements (SLAs) and key performance indicators (KPIs) Partner with internal teams and external vendors to ensure work is completed in line with contractual and regulatory expectations Identify discrepancies or issues and escalate appropriately Basic Qualifications - High school diploma or equivalent - Four or more years of experience in business and general office environment Preferred Qualifications Ability to work independently within a team environment Strong attention to detail and accuracy Ability to adapt to changing priorities and workloads Effective written and verbal communication skills Basic proficiency with Microsoft Office tools Experience in operations, loan servicing, insurance processing, or quality control Experience reviewing financial, insurance, or loan‑related documentation Proficiency with Microsoft Excel for reporting and tracking Location Expectations This position is a hybrid role which has weekly onsite attendance requirements of 3+ days a week in our Owensboro Airpark, KY or Oshkosh Operations Center, WI hubs. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.38 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. Additional Locations: Oshkosh, WI