Change Manager (ServiceNow IT Service Management) at U.S. Bank · Los…

Change Manager (ServiceNow IT Service Management) Location: Gresham, OR At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The ITSM Change Manager is responsible for governing the end-to-end Change Management process within the Enterprise ITSM framework. This role ensures that all changes to IT services and infrastructure are properly recorded, evaluated, authorized, implemented, and reviewed in accordance with U.S. Bank policy and ServiceNow system requirements. The Change Manager plays a critical role in minimizing operational risk, maintaining service stability, and ensuring compliance with enterprise procedures and regulatory expectations. What You’ll Do Oversee the implementation, integration, and continuous improvement of enterprise change management processes, ensuring strong governance and adherence Assess impact, cost-benefit, and risk of proposed changes to support informed, data-driven decisions Lead end-to-end planning, coordination, and execution of large-scale application and infrastructure changes Manage high-volume change environments, optimizing scheduling, prioritization, and minimizing conflicts in production Drive engagement with Change Advisory Board (CAB) and CIO governance forums, providing insights and recommendations on complex changes Partner with IT and business leaders to consult on enterprise-wide change strategies and large-scale transformation programs Ensure seamless integration of change management with broader service management functions (incident, release, problem management) Maintain continuous stakeholder communication across IT, business, and leadership teams to ensure alignment and transparency Lead and mentor the change management team, ensuring high performance and strong operational execution Champion change management hygiene, process discipline, and audit readiness, improving overall system stability and service availability Basic Qualifications Bachelor's degree or equivalent work experience ITIL Service Management Foundation certification At least 5 years experience with processes, practices and tools for effectively managing changes to the production or live services environment. Preferred Skills/Experience ITSM / Change Management Expertise: Hands-on experience managing enterprise change management processes across the full lifecycle (intake → risk assessment → approvals → implementation) Production Change Experience : Proven track record managing changes in live/production environments, including high-risk or high-volume change activity Risk & Impact Assessment: Strong ability to evaluate risk, impact, and business value of changes to support governance and minimize disruption ServiceNow (or Similar Tooling): Practical experience using ServiceNow Change Management (or comparable ITSM tools) for workflows, approvals, and change tracking Governance + Stakeholder Influence: Experience working with Change Advisory Boards (CAB) or similar forums and influencing cross-functional stakeholders (IT, business, ops) ITIL Foundation Certification (or equivalent framework knowledge) Location expectations This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. Additional Locations: San Francisco, CA, Los Angeles, CA