IT Incident & Crisis Management Intern, Summer… at Tyler… · Yarmouth

Summary: Tyler Technologies is looking for an IT Incident & Crisis Management Intern to join their Corporate Cloud Services team this summer. The intern will support the development and operationalization of incident response and crisis management procedures while collaborating with various teams to improve response capabilities and communication workflows. Responsibilities: - Assist in the development and documentation of IT incident response and crisis management procedures for divisional and corporate technology teams - Work with DevOps, Infrastructure, Security, and Cloud Operations teams to understand existing incident management workflows and identify procedural gaps - Support the creation of standardized incident response playbooks for application outages, cloud infrastructure failures, vendor disruptions, and security events - Work with Tyler Communications team to help establish enterprise communication frameworks for incident response including escalation paths, stakeholder notifications, and executive briefings - Document lessons learned from past incidents and assist in integrating those findings into updated procedures and response frameworks - Support development of crisis management governance models including roles and responsibilities across decentralized delivery teams - Participate in tabletop exercises and assist in post-incident reviews and reporting - Research industry best practices for enterprise incident management (e.g., ITIL Major Incident Management, NIST Incident Response Framework) Required Qualifications: - Interest in enterprise IT operations, cloud infrastructure, cybersecurity, or technical program management - Strong Communication and documentation skills with attention to details - Ability to communicate technical concepts clearly across cross-functional teams - Interest in operational resilience, disaster recovery, or enterprise risk management - Ability to learn new technical concepts quickly and work independently Important Skills: IT operations, cloud infrastructure, cybersecurity, technical program management, operational resilience, disaster recovery, enterprise risk management Nice-to-Have Skills: cross-functional communication, quick learner, communication skills, documentation skills, attention to detail Internship Start Date: Start in 2026 Summer