Implementation Consultant at Tyler Technologies in Lawrenceville, GA

Summary: Tyler Technologies is a company that specializes in providing technology solutions for the public sector. The Implementation Consultant is responsible for delivering high-quality knowledge transfer services to clients, ensuring they can efficiently use standard Tyler interfaces in their daily operations. Responsibilities: - Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products - Design and conduct knowledge transfer sessions on-site or through webinars - Educate users on interface functionality, maintenance, and troubleshooting - May recommend options for new approaches in client work processes to ensure efficient interface solutions for the client’s needs - May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, processes, configuration, and other relevant changes - Keep current on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity - May assist QA staff with product testing or modification testing as required - Notify management and appropriate organization/department of issues or unplanned events that could impact the implementation’s effectiveness/schedule/budget - Create client-facing and internal documentation, such as 'quick tips' and 'how-to' guides - Act as liaison between the client and the company’s technical staff, including conveying technical information so non-technical individuals can understand - May participate in the annual User Conference - Facilitate user group discussion on assigned modules/topics - Perform other duties as assigned Required Qualifications: - Bachelor's degree or comparable work experience - Typically, at least one year of experience as an Associate Implementation Consultant or equivalent industry experience - Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired - Exceptional presentation and knowledge transfer skills - Excellent interpersonal and communication skills - Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel) - Strong problem-solving and analytical skills - Ability to travel 25 - 50% - Valid driver's license Required Skills: SQL, IIS, Microsoft Excel, Computer Systems Familiarity, Knowledge Transfer, Analytical Skills Benefits: Annual Tyler Bonus, Implementation Consultant incentive plan