HR Assistant at Tutor.com in Remote

Summary: The Princeton Review is a leading tutoring, test prep, and college admission services company. They are seeking a part-time HR Assistant to provide administrative support to the People Operations team, handling employee inquiries, benefits administration, and maintaining HR records. Responsibilities: - Monitor the shared HR inbox and respond to routine, Tier 1 employee questions using established templates and FAQs - Route more complex tickets to the People Operations Coordinator or HR Manager for resolution - Distribute pre-approved HR communications to employees as directed - Use the existing HR ticketing system to track and update inquiries - Send enrollment forms and benefits materials to new hires and during open enrollment - Collect, review for completeness, and maintain benefits enrollment documentation - Enter benefits elections into the HRIS and submit to carriers per established procedures - Forward complex benefits questions and claim issues to the People Operations Coordinator or broker - Provide administrative support for benefits of communications and wellness initiatives - Help support Rippling Implementation - Process new hire records, terminations, and standard employee updates in Rippling under supervision - Run canned/standard HR reports as requested by the People Operations team - Maintain accurate employee data records and assist with routine data audits and clean-up - Provide employee data support for payroll processing as requested - Answer routine employee questions about pay stubs, direct deposit, and tax forms (W-4, W-2 reissues) - Utilize templates, AI-enabled tools and knowledge resources to improve response efficiency and support employee self-service - Maintain electronic and physical employee files in compliance with retention requirements - Complete employment verification requests using standard templates - Process tutor rehires, transfers, and reinstatements following established checklists - Process paid sick leave requests using the standard intake form - Distribute the existing Employee Handbook and policy documents; flag content needing updates to the People Operations Coordinator - Maintain files and documentation needed for internal and external audits - Support audits and reconciliations performed by senior team members - Help ensure adherence to standard recordkeeping practices and internal policies - Provide administrative support to special projects, system implementations, and process improvements as directed - Forward documents to and from vendors, brokers, and third-party administrators - Partner with the People Operations team and internal stakeholders on routine, recurring needs Required Qualifications: - 0–1 year of administrative experience - High school diploma or GED required - Strong attention to detail and comfort with repetitive, high-volume data entry - Proficient in Microsoft Office and Google Workspace - Comfortable learning new HR systems and technology platforms - Excellent written and verbal communication skills for employee support and routine correspondence - Strong customer service mindset with the ability to communicate professionally and empathetically with employees - Ability to handle confidential and sensitive employee information with professionalism, discretion, and attention to data privacy - Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment - Comfortable working in a remote environment, following structured processes, and escalating issues appropriately - Eagerness to learn and grow within a People Operations function Preferred Qualifications: - HR internship or coursework - Associate degree or progress toward a Bachelor's degree - Prior Rippling exposure Required Skills: Microsoft Office, Google Workspace, Rippling, HRIS, Benefits Administration, Payroll Processing, Data Entry, Employee File Maintenance, Employment Verification, HR Ticketing System