Business Development Center (BDC)… at Tustin Toyota · US-CA-Tus…

Summary: Tustin Toyota is seeking a Business Development Center (BDC) Representative to manage incoming sales inquiries and provide administrative support to the Sales and Service departments. The role involves answering calls, coordinating with different departments, and ensuring customer satisfaction through effective communication and organization. Responsibilities: - Follow up with prospective customers in response to their email on our website - Coordinates questions and issues with the appropriate department personnel - Provides administrative assistance as needed - Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed - Receive all inbound service calls and coordinate schedules of service advisors and service appointments - Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction - Continually learn about product updates, features, accessories, inventory and their benefits to the customer - Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers - Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals - Provide service or sales management information by completion reports - Attend Training Sessions and Meetings as required - Follow all company policies and procedures - Performs other duties as assigned - Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors - Support on-line customers by setting appointments Required Qualifications: - some post-secondary education or training - previous experience in a similar position (administrative, clerical, call center, customer service, etc.) - working knowledge of automotive sales/service - pleasant and courteous personality - strong administrative and organizational skills - strong phone and computer skills - excellent communication and interpersonal skills - 1+ years' experience Preferred Qualifications: - sales experience - 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) - Automotive experience - Internet Sales experience - Bilingual Required Skills: Typing Skills, Microsoft Office, Automotive Sales Experience, Inside Sales, Telemarketing, Internet Sales, Bilingual Benefits: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.