Customer Service Representative (Hybrid)… at Turf Masters… · College…

Summary: Turf Masters Brands is a company focused on providing lawn care and chemical services, and they are seeking a Customer Service Representative to deliver outstanding support to their customers. The role involves answering inquiries, processing orders, resolving issues, and providing general information about their services. Responsibilities: - Answer customer inquiries via phone, email, and chat in a friendly, professional manner - Schedule, modify, and confirm lawn care service appointments - Provide accurate information about our chemical lawn care programs, products, and promotions - Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members - Maintain detailed and accurate records of customer interactions in our CRM system - Proactively follow up with customers to ensure satisfaction and address any service-related questions - Assist with billing inquiries, payment processing, and account updates - Collaborate with sales and operations teams to ensure seamless customer service delivery Required Qualifications: - High school diploma or equivalent; college coursework is a plus - No experience required - Strong communication skills (verbal and written) - Strong problem-solving skills and ability to resolve issues effectively - Ability to handle high volumes of customer inquiries in a fast-paced environment - Strong attention to detail and accuracy in data entry and record-keeping - Basic computer proficiency; experience with Microsoft Office and customer management software is preferred - Ability to manage difficult situations with patience and professionalism - Strong interpersonal skills and ability to work collaboratively with teams - A positive, professional attitude and strong problem-solving skills Preferred Qualifications: - Call center or customer-facing environment a plus - Prior customer service experience is a plus but not required - training will be provided Required Skills: Microsoft Office, Customer management software, Data entry