Taxpayer Information Representative Intern-1 at Tulsa County in HQ

Summary: Tulsa County is seeking a Taxpayer Information Representative Intern to provide excellent customer service to taxpayers regarding ad valorem taxes. The role involves handling incoming calls, analyzing payments, and assisting with various tasks within the Treasurer's office. Responsibilities: - Provides excellent customer service to a larger number of taxpayers via telephone, in person, and written correspondence - Gather information, determines needs of customer, provides explanation in a concise manner: handle customer complaints and problems effectively, redirects calls to other offices when necessary - Analyzes and determines acceptability of payments - Calculate fees, and calculates interest accruing monthly for delinquent accounts - Enter address changes to tax rolls - Corresponds with taxpayers when necessary and maintain files - Accesses and retrieves information from other sources in an effort to determine the correct mailing information for a large volume of returned mail - Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales - Scans check daily for balancing - Verifies cash taken in the Cashier Divisions and prepares the deposit for the bank - Crosstrain all departments in Tulsa County Treasurer's Office - Perform other duties as assigned Required Qualifications: - Provides excellent customer service to a larger number of taxpayers via telephone, in person, and written correspondence - Gather information, determines needs of customer, provides explanation in a concise manner: handle customer complaints and problems effectively, redirects calls to other offices when necessary - Analyzes and determines acceptability of payments - Calculate fees, and calculates interest accruing monthly for delinquent accounts - Enter address changes to tax rolls - Corresponds with taxpayers when necessary and maintain files - Accesses and retrieves information from other sources in an effort to determine the correct mailing information for a large volume of returned mail - Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales - Scans check daily for balancing - Verifies cash taken in the Cashier Divisions and prepares the deposit for the bank - Crosstrain all departments in Tulsa County Treasurer's Office - Perform other duties as assigned Required Skills: Payment Analysis, Fee Calculation, Interest Calculation, Data Entry, File Management, Proofreading, Cash Handling, Bank Deposit Preparation