Customer Service Assistant at Tulsa City-County Library in Tulsa, OK

Summary: Tulsa City-County Library is seeking a Customer Service Assistant who values exceptional customer service and lifelong learning. This role involves assisting customers with library services, providing information, and ensuring the library remains organized and accessible. Responsibilities: - Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource - Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers - Registers customers by issuing and updating library cards - Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need - Helps customers with basic technology and Internet access Required Qualifications: - Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource - Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers - Enjoys a work atmosphere where staff are encouraged to be creative, be innovative and try something new - Registers customers by issuing and updating library cards - Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need - Helps customers with basic technology and Internet access - High school diploma or G.E.D. required Preferred Qualifications: - Bilingual English - Spanish preferred - Customer Service Experience preferred Required Skills: Library Services, Self Check-out Machines, Basic Technology Assistance, Bilingual English-Spanish