Vietnamese-English Bilingual Healthcare Customer… at TTEC · Remote

Summary: TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Vietnamese-English Bilingual Healthcare Customer Service Representative, you will support consumers by helping resolve questions related to their healthcare benefit needs. Responsibilities: - Answer incoming calls from customers - Engage thoughtfully with customers to understand their needs - Conduct research across multiple systems to resolve questions - Provide clear, accurate information to help consumers navigate healthcare options - Manage a high volume of interactions while maintaining quality and professionalism - Follow a set schedule, including designated breaks and lunches Required Qualifications: - At least 6 months of customer service experience - Bilingual in English and Vietnamese - High school diploma or equivalent - Strong empathy, patience, and attentiveness to customer's needs - Comfort working with computer systems and Windows based applications - A distraction free, designated home workspace - A secure, high speed wired internet connection (minimum 25 mbps) Required Skills: Healthcare benefits knowledge, Windows-based applications, Computer systems usage, Patience, Attentiveness, Vietnamese-English bilingualism Benefits: A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives., Supportive of your career and professional development, An inclusive, community minded culture where giving back is encouraged, A global team of curious lifelong learners guided by our company values, Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, Access to individualized coaching and thousands of free courses to support your growth