Insurance Customer Support Associate - Remote - New… at TTEC · Remote

Summary: TTEC is a company focused on enhancing customer experiences and is seeking an Insurance Customer Support Associate to work remotely in New Mexico. In this role, you will assist customers by answering their inquiries and resolving issues, ensuring a positive customer experience. Responsibilities: - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues Required Qualifications: - 6 months or more of customer service experience - Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) - High school diploma or equivalent - Computer experience - High speed internet (> 15 mbps) - While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) - Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Required Skills: Customer service experience, HIPAA compliance, High speed internet access, IOS or Android device usage, Compassion, Caring nature, Supportive attitude Benefits: Performance bonus opportunities, A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Free courses to support your career growth, Individualized webcam-enabled, engagement and coaching, Supportive of your career and professional development, An inclusive culture and community minded organization where giving back is encouraged