HealthCare Customer Service Representative - UMA at TTEC in Remote

Summary: TTEC is a company dedicated to making customers happy by providing exceptional customer service experiences. They are seeking a Customer Service Representative who will assist customers by answering inquiries and resolving issues with compassion and efficiency. Responsibilities: - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues Required Qualifications: - 6 months or more of customer service experience - Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) - High school diploma or equivalent - Computer experience - High speed internet (> 15 mbps) - While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) - Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Required Skills: HIPAA Compliance, Computer Experience, IOS, Android, Compassion Benefits: Supportive of your career and professional development, An inclusive culture and community minded organization where giving back is encouraged, A global team of curious lifelong learners guided by our company values, Performance bonus opportunities, A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Individualized webcam-enabled, engagement and coaching, 1000s of free courses to support your career growth wherever that may take you