Healthcare Customer Service Representative - Remote… at TTEC · Remote

Summary: TTEC is a global consulting, technology, and managed services company focused on delivering human customer experiences. The Healthcare Customer Service Representative supports health plan members by answering benefit and eligibility questions, assisting with online health account access, and recommending health plan upgrades.

Responsibilities:
- Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

Required Qualifications:
- * 6 months or more of customer service experience
- * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- * High school diploma or equivalent
- * Computer experience
- * High speed internet (> 15 mbps)
- * While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

Required Skills: HIPAA Compliance

Benefits: Remote work, Performance bonus opportunities, Support for career and professional development, A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Engaging, instructor led online training sessions, Individualized coaching, Access to thousands of free courses to support your growth