AWS Principal Software Engineer… at TTEC Digital · Manila

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are seeking an experienced AWS Principal Software Engineer to join our AWS practice Managed Service's team. This is a fully remote opportunity based in the Philippines.

TTEC is a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

As a technical member of the Managed Services team, you will maintain the AWS Practice’s designed solution for our clients. Maintaining the production systems will involve identifying and addressing issues the client is experiencing, building, testing, and deploying those changes to the client's system. AWS Engineers will work to refine the process of delivering projects by building internal tools, suggesting new methods for designing and building systems, and providing feedback to clients on issues they are experiencing.

This is a permanent, fully remote position based in the Philippines. Candidates must be willing to work US business hours to support our global clients and operations.

What You’ll be Doing

• Daily meetings with the internal team
• Weekly meetings with clients and TTEC Digital client account managers
• Requirements analysis and design conversations when you have a new enhancement to build.
• Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
• Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities
• Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address client issues
• Learning new ways of doing things and sharing new learnings with internal team members
• You need to be ready to learn quickly!

What You Bring to the Role

• Advanced knowledge of AWS services and cloud architecture
• 5+ years’ development experience with 3+ years of development experience with a focus on TypeScript/Node.js, working with AWS services
• Functional knowledge of agile methodologies such as Scrum
• The ideal candidate seeks to understand before prescribing a solution.
• A love for technology and the latest and greatest in development best practices, especially the latest services from AWS

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About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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