BSC Employees Insurance Customer Support Associate… at TTEC · Remote

Summary: TTEC is a company dedicated to enhancing customer experiences, and they are seeking an Insurance Customer Support Associate to work remotely. In this role, you will engage with external brokers to provide support and education on healthcare insurance, ensuring a smooth experience throughout the entire lifecycle. Responsibilities: - Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business - Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance - Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets Required Qualifications: - 1 year or more of customer service experience - High school diploma or equivalent - Recognize and solve problems of mid-to-high level customer service issues - Computer experience - High speed internet (> 15 mbps) - While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) - Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Required Skills: Healthcare Insurance, Claims Processes, Enrollment Processes, Billing Processes, Computer Experience, iOS, Android Benefits: Performance bonus opportunities, Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Supportive of your career and professional development, An inclusive culture and community minded organization where giving back is encouraged, A global team of curious lifelong learners guided by our company values, Individualized webcam-enabled, engagement and coaching, 1000s of free courses to support your career growth