HR Specialist - Bilingual Mandarin Required at TrustWILL in Cary, NC

About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

Our website: www.cwill.com

Work Location and Relocation

This position is based in North Carolina. CWILL may consider a hybrid/remote work arrangement depending on business needs, the candidate’s location, compliance considerations, and company policy. Candidates who are not already local must be able and willing to relocate to Cary NC.

Job Responsibilities:

1. Recruitment support

• Post job ads on job boards and social media platforms
• Screen resumes and job applications
• Assist with background and reference checks
• Help prepare job offer letters
• Support recruitment events, such as job fairs and career expos.

2. Onboarding

• Ensure the preboarding process goes smoothly
• Conduct new employee orientation sessions
• Take care of new hire paperwork and logistics, such as setting up designated workstations, computer logins, email addresses, etc.
• Schedule meetings to discuss company policies and provide the employee handbook
• Serve as the primary point of contact for new employee inquiries.

3. Record-keeping

• Maintain accurate and up-to-date employee records, including personal details, employment contracts, performance evaluations, and benefits documentation
• Collect and organize employment and tax information
• Assist with exit interviews and finalize termination documentation.

4. Benefits administration

• Manage compensation and benefits documentation
• Process payroll tasks, including employee sick leave and PTO
• Resolve payroll errors and respond to related inquiries
• Assist with payroll and benefits reconciliations, audits, and payment approvals.

5. Compliance

• Work with line managers and employees to process compliance service requests
• Maintain accurate compliance records and tracking tools
• Undertake administrative duties necessary to fulfill compliance tasks
• Escalate complex issues to Compliance Specialists when needed.

6. Performance management

• Support in preparing and managing performance improvement plans, reassignments, suspensions, resignations, retirements, and employee exits
• Send separation notices to employees who are due for mandatory retirement
• Provide departing employees with necessary documentation and process final or severance payments
• Act as the point of contact for post-separation queries.

7. Employee relations

• Handle employee grievances and complaints
• Collect and process incident reports from various business units
• Collaborate with the legal department to prepare Notices to Explain and ensure delivery
• Arrange an administrative hearing and document the minutes of the meeting
• Prepare and deliver notices of decisions and maintain company offense records.

• 1 year of proven recruiting or HR internship/work experience.
• Strong knowledge of labor laws and hiring regulations.
• Excellent verbal and written communication skills.
• Familiar with an ATS (Workable, linkedin recriuter)
• Proficient with Microsoft Office or Google Suite, notion and slack is a plus

Starting Pay: 50 - 65k depends on experiences, open to negotiation

• 401(k)
• PTO
• Paid Holidays
• Insurance