EUV Field Service Engineer at Trumpf in Phoenix, AZ

EUV Field Service Engineer

Location: Phoenix, AZ

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

The position of an EUV Field Service Engineer is working most time at customes site. Installs / maintains / repairs TRUMPF machines and devices.

Duties & Responsibilities:

• Install new and used, Retrofit and/or Upgrade TRUMPF EUV (extreme ultraviolet) Drive Laser (EUV-DL) systems, alone or with other team members.
• Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required.
• Provide preventative maintenance of EUV-DL systems. Answer calls for technical support via telephone and email.
• Utilize remote diagnostics capabilities to resolve customer concerns. Understand and utilize technical documentation, schematics, and blueprints during technical support missions.
• Utilize Service Information Software (SIS) to create, manage and close cases, missions, and reports.
• Interface with TRUMPF departments as necessary to obtain answers to technical problems.
• Report discrepancies, unresolved or recurrent problems to EUV Management. Maintain communication with customers, field service engineers and other personnel in a professional manner.
• Use knowledge of SAP software and other computer skills.
• Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support.
• Attend training classes as required to maintain skill levels. Attend all necessary meetings in person or by telecommunicating.
• Stay up to date with new product introductions.
• In-office and on-location work involving sitting and standing, mobility around office, work on computer, lifting and carrying up to 70 lbs., and operation of a pallet jack to transport equipment.
• Rotating shifts as part of 24-7 after hours emergency support.

Requirements: Education: Bachelor’s degree in electrical engineering, mechatronics engineering, or related. 2 years of experience as an engineer in the semiconductor industry that includes the following: Installation, qualification and troubleshooting of EUV Drive Lasers; Troubleshooting Beckhoff PLC controls; Laser optical components, including how different optical shapes and coatings affect laser beam behavior; Networking including managed network switches and Linux-based operating systems; Troubleshooting high-power solid state RF generators. Up to 100% domestic and throughout North America, Europe, and Asia. Extended overnights as needed. Ability to relocate to Phoenix, AZ.

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