Site Reliability Engineer at Truist in Atlanta, GA

Site Reliability Engineer
Location: Atlanta, GA
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency:  English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Site Reliability Engineer role focuses on enhancing the reliability and operational excellence of enterprise platforms across hybrid cloud and on-premises environments. This senior technical leader drives improvements in automation, observability, and incident management while collaborating across multiple business and technology teams.

Responsibilities include leading major incident responses, driving problem management, and implementing automation to reduce service downtime.

The role involves standardizing observability practices, mentoring SRE team members, and contributing to enterprise-wide reliability frameworks.

Candidates require 7+ years of experience, expertise in distributed systems, Kubernetes, automation scripting, and strong leadership in incident management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Software Engineering, or related field.
2. Minimum of 7 years of professional experience in software development.
3. Deep knowledge of multiple programming languages, software architecture, and design principles.
4. Deep understanding of software development lifecycle, testing, deployment, and security practices.
Preferred Qualifications
1. Advanced degree in Computer Science or related technical discipline.
2. Professional certifications such as Certified Software Development Professional (CSDP) or equivalent.
3. Deep expertise in cloud-native architectures, microservices, container orchestration, and DevOps.
4. Strong familiarity with Agile frameworks, continuous integration/continuous deployment (CI/CD), and enterprise innovation management.
5. 7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Infrastructure Operations.
6. Deep hands‑on experience with distributed systems, container orchestration (Kubernetes), and cloud-native operational tooling.
7. Proficiency with automation and scripting languages (Python, Go, PowerShell, Ansible).
8. Strong understanding of observability platforms (Splunk, Dynatrace) and event-driven monitoring.
9. Proven leadership in major incident management and cross-team technical coordination.
10. Strong grasp of networking, Linux/Unix internals, and modern infrastructure patterns.
11. Excellent communication skills, including executive-level situational awareness during critical incidents.
12. Demonstrated ability to influence technical roadmaps and drive adoption of reliability best practices.
Preferred Qualifications
Financial services or regulated industry experience.
Experience enabling large-scale SRE transformations or modernization initiatives.
Familiarity with chaos engineering, resilience assessments, and service failure modeling.
Exposure to hybrid-cloud and multi-cloud operational frameworks.
Experience contributing to or leading Center for Enablement functions or Communities of Practice.
Key Responsibilities
Incident & Problem Management Leadership
Lead major and high-severity incident response efforts,focusing on diagnosing technical rootcausestherein, and drivingmulti-team technical resolution.
Drive problem management to closure, ensuring systemic fixes replace recurring operational risks.
Establish and maintain standardized incident playbooks, escalation paths, and communication frameworks.
Reliability Engineering & Automation
Architect and deliver automation solutions that eliminate toil, reduce MTTR, and increase service resilience.
Implement intelligent alerting, anomaly detection, and event correlation leveragingAI andAIOps tools.
Guide and enforce SLO/SLI adoption across product teams, ensuring metrics inform decision-making and prioritization.
Observability & Operational Excellence
Enhance telemetry coverage across logs, metrics, traces, and events using platforms such as Dynatrace and Splunk.
Define and standardize enterprise observability practices, dashboards, and KPIs.
Ensure operational readiness of applications and platforms through resiliency testing, chaos engineering, and failure-mode validation.
Cross-Functional Leadership & Influence
Partner with Delivery, Architecture, Security, and Risk teams to embed reliability and resilience into design and execution.
Act as a change agent to elevate operational maturity and drive transformative improvements acrossWholesale.
Lead workshops, maturity assessments, and enablement sessions through the SRE C4E and Communities of Practice.
Standardization & Documentation
Develop, maintain, and enforce runbooks, response playbooks, and automated recovery patterns.
Contribute to enterprise SRE frameworks, templates, and maturity models.
Promote consistent adoption of best practices across domains and lines of business.
Mentorship & Technical Development
Coach and mentor Associate, Professional, and Senior SREs to build technical depth and operational discipline.
Provide thought leadership in SRE methodologies, cloud-native operational patterns, and automated reliability engineering.
For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)
Candidate must be willing to work onsite Monday - Friday at either office in Charlotte NC, Raleigh NC, or Atlanta, GA.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawE-VerifyIER Right to Work
Additional Locations: Raleigh NC - 3201 Beechleaf Court, Charlotte, NC