Product Owner - Agile at Truist in Atlanta, GA

Product Owner - Agile Location: Atlanta, GA The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: This role is a Senior Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic impacts but concentrates on the day-to-day details in order to ensure tactical execution. NOTE: In some Agile teams, there may be Product Owners from both the Business and the Tech side. In that case, the role will remain the same and there is joint accountability for the Agile team’s results. In rare instances, where the business cannot provide a PO, a Tech PO could step in to fulfill the responsibilities. The Senior Product Owner is responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back office processes or systemic processes outside the client journey. They are a key resource in backlog management for the teams. The Product Owner works hand-in-hand with Product Managers to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. The Senior Product Owner is expected to be a thought leader in delivering complex technology projects to market. Taking a holistic perspective, this position will be responsible for delivering the experience across all relevant pieces within their assigned area of responsibility. For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in either our Atlanta or Charlotte Office ESSENTIAL DUTIES AND RESPONSIBILITIES QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience 2. Ten or more years of banking, financial services, or other relevant work experience 3. Five or more years of product, analysis, technology, and/or design experience 4. Five or more years of leading cross functional teams 5. Previous experience working as a Product Owner for Agile team(s) 6. Experience defining and delivering large-scale business initiatives to execute on a product roadmap, including stakeholder management, requirements elicitation, test planning/support and business-level product validation 7. Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps 8. Proven ability to translate strategic plans into tactical daily actions for execution 9. Proven ability to lead cross-functional teams without formal authority 10. Comfortable managing concurrent projects in a fast-based, results-driven environment 11. Comfortable with ambiguity, leading working autonomously and making independent decisions 12. Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues 13. Excellent skills in presentation, facilitation, communication, and negotiation 14. Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision Preferred Qualifications: 1. Master’s degree in business, engineering, design, or technology field; banking or financial management education 2. Experience working with distributed teams (onshore/offshore) 3. Certified SAFe® Product Owner/Product Manager (or equivalent) 4. 5+ years Hands-on experience delivering dispute/chargeback or fraud claims workflows on Pega Smart Dispute (or adjacent Pega case management solutions). 5. Strong domain background in fraud investigations, claims intake, dispute management, and/or chargebacks, including lifecycle milestones and evidence requirements. 6. Understanding of customer disputes across payment rails (e.g., cards, ACH, digital payments) and how those differences affect workflows and timing. 7. Familiarity with compliance and control expectations in disputes and fraud operations (i.e. Reg E, Reg Z, etc.), OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Constantly (More than 50% of the time) Standing Frequently (25% - 50% of the time) Walking Frequently (25% - 50% of the time) Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the LawE-VerifyIER Right to Work Additional Locations: Charlotte, NC