Mainframe Infrastructure Analyst - Remote at Truist in Atlanta, GA

Mainframe Infrastructure Analyst - Remote Location: Charlotte, NC The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Provides support in resolving technical issues for Truist's Mainframe applications. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution. In this capacity, performs programming, configuration, and debugging activities. 2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 3. May analyze trends with technical issues and provide input to developing short- or long-term improvements. 4. Documents all relevant end-user interactions and steps taken to resolve incidents. 5. May have occasional contact with end-users. 6. Works within standard guidelines and a high degree of supervision in order to gain practical skills. 7. Analyzes basic information and makes decisions within guidelines to solve problems. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree or an equivalent combination of education and work experience. 2. Understanding of application development and/or support and coding. 3. Foundational knowledge of business concepts and terms. 4. Effective verbal and written communication skills for the purpose of providing basic information about application release and deployment. Preferred Qualifications: 1. Bachelor’s degree in Computer Science, Information Systems, or related field 2. Basic knowledge of COBOL, JCL, and z/OS 3. Familiarity with TSO/ISPF and mainframe batch processing concepts 4. Exposure to DB2, IMS, or VSAM data structures 5. Awareness of AI tools for code analysis, documentation, and automation 6. Basic scripting skills (Python, Shell, or PowerShell) for process automation 7. Familiarity with CI/CD tools (Jenkins, GitHub Actions, or Azure DevOps) 8. Understanding of API integration (REST services, z/OS Connect) and hybrid architectures 9. Basic knowledge of SQL and data analysis concepts 10. Strong analytical, troubleshooting, and problem-solving skills with attention to detail OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Frequently (25% - 50% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 25% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the LawE-VerifyIER Right to Work Additional Locations: Richmond, VA, Atlanta, GA, Raleigh, NC