IT Support Specialist III – Fraud Reporting at Truist in Charlotte, NC

IT Support Specialist III – Fraud Reporting Location: Charlotte, NC The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Provides support and project coordination for fraud reporting initiatives. Responsible for planning, tracking, and coordinating moderately complex reporting and data-related work across multiple teams. Operate independently and applies judgment to ensure accurate and timely delivery of fraud reporting solutions. This is a fully on-site position based in Charlotte, NC. Teammates are expected to be in the office five days a week Essential Job Functions Coordinate and support fraud reporting projects from intake through completion Develop and maintain project plans, timelines, and documentation Track deliverables, dependencies, risks, and issues; escalate as appropriate Facilitate meetings and status updates with stakeholders Support requirements gathering for reports, dashboards, and data enhancements Validate reporting deliverables for accuracy, consistency, and usability Maintain documentation and support operational readiness of reporting outputs Contribute to improvements in reporting intake and delivery processes Provide guidance or support to less experienced staff as needed Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School degree or GED Twelve years of experience in end-user support or a related discipline In- depth knowledge in information systems networks and ability to identify, apply, and implement best practices Understanding of key business processes and competitive strategies related to the IT function Ability to manage projects Ability to implement complex problems by applying best practices Ability to provide direction and mentor less experienced teammates Ability to interpret and convey complex, difficult, or sensitive information Preferred Qualifications Experience supporting fraud, risk, financial services, or compliance functions Working knowledge of reporting and data concepts (e.g., metrics, dashboards, source systems) Familiarity with business intelligence or reporting platforms (e.g., Tableau, Power BI, Alteryx, SQL) Experience working with analytics or technology delivery partners Project management training or certification Strong organizational, documentation, and communication skills Ability to manage multiple priorities and deadlines Ability to work independently with limited supervision Scope & Complexity Supports moderately complex initiatives affecting multiple teams Works independently; receives general direction Impacts operational effectiveness through coordination and execution No direct people management responsibilities Decision-Making Authority Prioritizes own work within assigned initiatives Identifies risks and recommends mitigation actions Escalates issues that may impact delivery timelines or quality General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the LawE-VerifyIER Right to Work