Desktop Systems Analyst at Truist in Raleigh, NC

Desktop Systems Analyst Location: Wilson, NC The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Under moderate supervision, provide systems analysis support for application systems. Gather information, analyze, develop and document specifications to solve simple enhancements. Work with Developers, Business Analysts, Operations, and other Tech partners to ensure the design process is effective. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in our Truist hubs. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 1. Work with application technicians and Business Analysts to gather and document requirements to solve business problems. 2. In accordance with approved standards and procedures, interpret client requirements into documented system requirement specifications. 3. Analyze desktop application requests added to the portfolio and request tickets through ServiceNow. 4. Thoroughly test assigned enhancements. 5. Develop knowledge of assigned applications and their interaction with other applications. 6. Work with Enterprise Architect teams to develop knowledge and support their business and operations. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree in Information Technology-related field, or equivalent education and related training 2. Two to four years of experience or equivalent proficiency in application analysis and design 3. Good verbal and written communication skills 4. Ability to work independently or as a member of a team 5. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Preferred Qualifications: 1. Microsoft Certified Professional (MCP) or Microsoft Certified System Administrator (MCSA) certification 2. Experience using ServiceNow for ticket management 3. Advanced knowledge of data flow, mainframe/client server systems, problem analysis, and systems tuning. Adept with network interfaces and technologies 4. Proficient in multiple programming/script languages with proficiency in development of systems and program interfaces 5. Demonstrated proficiency in basic computer applications such as Microsoft Office products 6. Excellent PC skills, including Microsoft Office products 7. Ability to travel, occasionally overnight OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Constantly (More than 50% of the time) Standing Occasionally (Less than 25% of the time) Walking Occasionally (Less than 25% of the time) Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the LawE-VerifyIER Right to Work Additional Locations: Raleigh, NC