HRIS Analyst I at TruGreen in Germantown, TN

Summary: TruGreen is committed to providing personalized attention for our associates and focuses on developing dynamic teams. The HRIS Analyst I will participate in the planning, development, testing, implementation, data management, customer reporting, and user support for HRIS. Responsibilities: - Assists with design, development, testing, and analysis of recurring and ad-hoc reports - Collaborates with users to develop and document business requirements for standard and custom HRIS reports and queries - Applies root-cause analysis to identify solutions and resolve issues impacting systems functionality and user experience arising from system testing and user feedback - Monitors and audits system-generated and ad-hoc reports alerting to HRIS problems or errors - Assists with inquiries and issues escalated to HRIS - Provides customer service and problem resolution for tier 1 issues - Escalates issues to management as needed - Functions as a HRIS system administrator with respect to system maintenance and testing - Participates in testing and deployment of change and maintenance activities for HR systems and processes as needed - Prepares and follows testing plans and scenarios - Enters data and changes into test environment - Documents and evaluates test results - Delivers training and instructional support to end users to facilitate user productivity in collaboration with internal resources - Develops, documents, and distributes shared business processes - Maintains the integrity, accuracy and confidentiality of HRIS data - Contributes to the planning, execution and implementation of HRIS projects - Liaises with HR and other internal resources (e.g., IT) - Monitors technology trends in HRIS and leverages vendor relationships and user communities to maintain and expand knowledge base and also enhance capabilities of HR systems Required Qualifications: - Bachelor's degree or experience working with systems required, or an equivalent combination of education and experience - Knowledge of policies, procedures and best practices in human resource information systems - Knowledge of object-based system management concepts and applications - Data management and reporting skills with Excel, Access, or similar reporting tools - Knowledge and skill to summarize and interpret data and draw conclusions - Knowledge of human resource management concepts and practices - Computer skills with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) - Attention to detail and accuracy with quantitative and qualitative data - Written and verbal communication skills - Ability to handle sensitive information and maintain confidentiality - Process management skills, including mapping and streamlining processes - Critical and systems thinking skills - Ability to work independently under general supervision and collaboratively as part of a team - Ability to speak, read and write fluently in English is required - You MUST BE physically located in the United States while performing this job Preferred Qualifications: - Human resource information systems experience preferred - Experience in developing, configuring and modifying complex data reports in Excel or business intelligence tools preferred Required Skills: Human resource information systems, Data management, Report development, Excel, Access, Business intelligence tools, Object-based system management, Microsoft Office, handle sensitive information, Process management, Systems thinking Benefits: Medical/Dental/Vision insurance, Company-matching 401(k), Other programs and perks