Customer Service Representative at TruGreen in Indianapolis, IN

Summary: TruGreen is America’s number one lawn care company, dedicated to using science-based expertise to create beautiful, healthy properties. The Customer Service Representative will deliver superior customer support by answering calls and problem-solving, while also having opportunities to upsell additional services to customers. Responsibilities: - You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside - You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space Required Qualifications: - High standards for excellence, integrity and customer service - Excellent customer service skills - Ability to resolve conflict in a professional and decisive manner - Foundational sales skills to upsell products and services to meet customer needs - Written and verbal communication skills for professional business interactions - Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) - Familiarity with social media applications (Facebook, Instagram, LinkedIn) - Ability to learn and apply general knowledge of the company, products and services - Ability to read, comprehend and adhere to instructions, processes and procedures - Keen attention to detail - Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent - Good organizational and time management skills, including punctuality for on-time attendance - Ability to work independently under general supervision and collaboratively as part of a team - Ability to talk and type simultaneously when interacting with customers - High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience - Ability to speak, read and write fluently in English is required - You MUST BE physically located in the United States while performing this job Preferred Qualifications: - Associate degree from a two-year college or technical school preferred Required Skills: Customer service skills, Sales skills Important Skills: Microsoft Office proficiency, Social media familiarity Nice-to-Have Skills: Mathematical skills, Independent work Benefits: Affordable medical and prescription drug plans, Financial health resources, including 401k, Training & Development, Paid Time Off/Sick Leave, Medical/Dental/Vision insurance, Company-matching 401(k)