IT Service Engineer (12m FTC) at TrueLayer in Milan, Lombardy, Italy

Who we are: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? Description We're looking for an IT Service Engineer to join our close-knit IT team in Milan. Reporting to the Senior IT Manager, you'll be part of a team of four, providing hands-on IT support to all TrueLayer staff — technical and non-technical — through our Freshservice helpdesk. This is a varied, high-ownership role that sits at the heart of how our people work. From keeping documentation sharp and onboarding new joiners smoothly, to managing office infrastructure and resolving day-to-day issues, you'll have real impact from day one. Based in Milan with a hybrid working model (3 days per week in the office), you'll be a visible and valued presence for our on-site teams. What we expect from you as an IT Service Engineer Keep our documentation in Notion up-to-date. Play a key role in the IT onboarding experience of new joiners at Truelayer, as well as streamlining the offboarding of leavers. Support our IT equipment and infrastructure at our offices (e.g. meeting room AV, printers/scanners, WiFi network). Escalate issues to senior colleagues when necessary. Set up our Auditorium (Town Hall) meeting room AV when necessary. Work from our Milan office 3 days per week to support onsite staff. About you Proven experience in an IT Engineering or IT Support role. Hands-on experience managing and supporting macOS and iOS environments (our stack is Mac-first — no Windows). A methodical, structured approach to troubleshooting, with a focus on root-cause resolution rather than surface-level fixes. A genuine commitment to continuous learning — whether that's new tools, evolving processes, or emerging ways of working. Comfortable using AI tools to enhance productivity and the quality of your work. We would be particularly excited if you have Experience in a fast-growing startup or scale-up environment, with comfort navigating pace and a degree of ambiguity. Basic scripting or programming knowledge — even foundational skills go a long way. Hands-on experience with Jamf Pro for device management. Familiarity with an SSO solution, ideally Okta. Experience with Google Workspace administration. Don't meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we'd still love to hear from you! Benefits What you can expect from us Competitive salary and meaningful equity in the company 💰 Flexible hours and hybrid working. Split your time between working from home and our welcoming office in Milan, spending 3 days per week in the office. A one-off contribution of €200 to help you set up your home office 💺 Flexible holiday policy, with 24 days as standard ✈️ 2 volunteering days to support causes important to you 🌳 Life Cover as part of our benefits package, offering financial protection and peace of mind for you and your loved ones 🛟 Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👦 Meal vouchers for every day you're working, including while remote Free lunch from Deliveroo 🥙 (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays) Budget to spend on learning & development each year 📚 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊 - these are extra days of leave focused on your wellbeing - you just book them off and spend them how you wish! Membership of mental wellbeing platform Spill 🧘 At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.