Patient Service Representative at TrueCare in Vista, CA

Summary: TrueCare is a mission-driven healthcare organization that believes everyone deserves access to excellent healthcare. The Patient Service Representative is responsible for responding to patient inquiries through various communication platforms and managing demographic information in the Electronic Health Record (E.H.R.). Responsibilities: - Professionally responding to patient inquiries received through phone, text, and other communication platforms - Entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.) - Scheduling appointments - Answering general questions about services - Sending messages to clinical staff - Forwarding calls for further triage Required Qualifications: - High school diploma or the equivalent - A minimum of one (1) year of experience in a call center or customer service department/environment - Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel - A valid California Driver's License, proof of valid insurance and clean driving record required Required Skills: Electronic Health Record (EHR), Data Entry, Microsoft Outlook, Microsoft Word, Microsoft Excel, Compassion Benefits: Competitive pay, Generous paid time off, Low-cost health, dental, vision & life insurance