Call Center Representative in Vista at TrueCare in Vista, CA

Summary: TrueCare is a mission-driven healthcare organization dedicated to providing quality care for underserved communities. The Patient Service Representative - Call Center Agent is responsible for responding to patient inquiries and managing appointment scheduling while maintaining accurate records.

Responsibilities:
- Professionally responding to patient inquiries received through phone, text, and other communication platforms
- Entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.)
- Scheduling appointments
- Answering general questions about services
- Sending messages to clinical staff
- Forwarding calls for further triage

Required Qualifications:
- High school diploma or the equivalent
- A minimum of one (1) year of experience in a call center department/environment in healthcare setting
- Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel
- Valid California Driver's License, proof of valid insurance and clean driving record required

Required Skills: Call Center Experience, Healthcare Setting Experience, Data Entry, Microsoft Outlook, Microsoft Word, Microsoft Excel, Electronic Health Record (EHR)

Benefits: Generous paid time off, Low-cost health, dental, vision & life insurance, Work with a collaborative, supportive team, Grow professionally through training and development opportunities