Dealer Performance Manager - Chicago,IL,… at TrueCar · Chicago

Who We Are

TrueCar is a leading digital automotive platform that uses technology to help car buyers save time and money through a nationwide network of Certified Dealers. Founded in 2005 by Scott Painter, TrueCar was built on the belief that serving membership and affinity organizations central to the car-buying process, including lenders, insurers, and dealers, enables a more valuable auto-buying experience for new and used vehicles. As part of its platform, TrueCar powers auto-buying programs for over 250 leading brands, including Sam's Club, AAA, and more than 100 credit unions.

We are seeking talented individuals who are energized by our commitment to save consumers time and money. We’ve stripped away typical corporate "bloat" to build a culture rooted in high performance and accountability for results. As a member of the TrueCar Crew, you can have a real & direct impact on our success as we continue to evolve the car buying experience. If this energizes you, apply today!

Your TrueCar Experience

At TrueCar, we offer our Crew members the flexibility to split their work time between home and the office. While many days are remote, we expect our Crew to show up for the moments that matter—gathering in person when a project needs that extra collaborative spark because nothing replaces the energy of solving big problems in the same room. We provide you with comfortable shared workspaces in our Santa Monica headquarters and other regional locations and equip you with a professional home office setup along with monthly reimbursements for your essentials, like phone and internet.

As a TrueCar Crew member, you will receive excellent benefits and perks that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this.

At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.

TrueCar does not accept unsolicited agency submissions.

If you are based in California, we encourage you to read this important information for California residents linkedhere.

The Opportunity:

If you enjoy being client-facing, then this is the position for you! Serving as a field service provider for TrueCar, the Dealer Performance Manager is responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals. In this role, reporting to the Regional Manager, Dealer Performance, you will soft-sell TrueCar products and features to existing dealers, acting as a liaison between dealers and TrueCar, understanding the needs of dealers, and problem-solving. We hire “in-territory” for this position as the expectation is you’ll be visiting dealers proximal to you daily while traveling to outlying areas on a routine basis.

The ideal candidate for this position will reside in the Chicago, IL, Indianapolis, IN, Detroit, MI, Cincinnati, OH, or Cleveland, OH areas and support a book of business across the region.

How you will contribute to TrueCar’s success:

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers.
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
• Establish and maintain strong relationships with dealer senior leaders and decision-makers.
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead the resolution of challenges where required.
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products.
• Support a team environment with strong morale and positive energy, anchored on sales goals.
• Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
• Support the management of accounts receivable for assigned accounts.
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
• Develop trusting relationships and open communication, accepting feedback (up and down).

Your Expertise:

• Demonstrated success in relationship management in the automotive industry
• Experience in digital media advertising
• Tech-savvy with the ability to understand, interpret, and present data with a consultative approach
• The ability to grasp new concepts quickly, with an open mind for change, and a willingness to solve problems
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Proven track record of excellent client service
• Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 20% of the time
• Experience with Salesforce or other Customer Relationship Management tool utilization
• Expertise in interfacing with client contacts at various levels.
• Demonstrated ability to effectively present information including complex technical content, and respond to client requirements/requests.
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities.
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
• Ability to represent the company within an assigned book of business
• Ability to utilize state-of-the-art office software and learn new software
• High integrity, self-starter, strong work ethic, with a high level of energy

Base salary + incentive: $100,000 - $120,000