Inbound Collections - Spanish Bilingual… at TrueAccord · Lenexa

Summary: TrueML is a company that has recently expanded its team in the debt resolution space by joining Sentry Credit. They are seeking bilingual collections agents to help guide consumers towards financial stability through effective communication and problem-solving. Responsibilities: - Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability - Investigate account details and work with consumers to resolve discrepancies or disputes - Toggle between various software platforms and screens to provide real-time updates and efficient service - Document all communications and account activities across multiple digital channels - Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability - Maintain a high level of activity to meet daily goals and maximize your commission potential Required Qualifications: - High school diploma or GED - High sense of ownership - Resilience - Dependability Preferred Qualifications: - Experience in 3rd-party collections - Candidates with backgrounds in Customer Service - Candidates with backgrounds in Sales who are looking to transition their skills Required Skills: Inbound and outbound call management, Multi-system navigation, Account investigation, Record documentation, Spanish language Benefits: Flexible vacation, Medical/dental/vision insurance, Traditional/Roth retirement savings options, Company-paid disability and life insurance, Flexible Spending Account & Limited FSA, Family-friendly parental leave, volunteer and voting time off, On-demand wellness platform access for you and 5 friends and family, PerkSpot discount program for 900+ merchants nationwide