Trucking Insurance - Customer Service… at Truck… · Blaine

Summary: Truck Writers, Inc. is a growing agency in the transportation industry, and they are seeking a Customer Service Representative with insurance experience. The role involves handling phone requests, maintaining client activity, and ensuring accurate policy documentation. Responsibilities: - Initiate, screen, and prepare change/endorsement requests - Check in all policy documents for accuracy and deliver to clients via client portal or mail - Issue Certificates of Insurance as requested - Order and interpret Motor Vehicle Reports and any client-related documents - Handle telephone requests and correspondence with agency clients - Maintain all client activity in the agency automation system (Applied Epic) - Utilize discretion and independent judgment - Other functions may be assigned as business conditions change Required Qualifications: - High school diploma/GED required - Prior experience in a customer facing role required - 1+ year of experience in the insurance industry - Ability to multi-task - Ability to prioritize high volume of workload - Ability to remain professional and courteous with clients at all times - Excellent verbal and written communication skills - Skilled in working collaboratively with a team in a professional manner on a daily basis Preferred Qualifications: - Associate's or Bachelor's degree preferred - Active Property and Casualty Insurance license preferred, or the ability to obtain within 30 days if not already licensed Required Skills: Insurance Industry Experience, Property and Casualty Insurance License, Applied Epic Benefits: 401(k) Retirement Plan, Health Insurance w/ contribution to HSA or FSA, Dental Insurance, Group Life Insurance, Paid Time Off, Paid Holidays