Warranty Invoice Specialist at Truck Centers in Troy, IL

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations in Illinois, Indiana, and Missouri proudly representing the Freightliner and Western Star truck brands. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Our Corporate Warranty team is currently looking for a Warranty Invoice Specialist for our Corporate Warranty team! This position can work remotely from anywhere in the continental United States. This position will assist our company network in the accurate and prompt submission of warranty claims. This role requires interdepartmental collaboration to obtain necessary information, ensure proper documentation, and prepare the final invoicing packet for submission to various manufacturers according to company and OEM policies.

*Remote work is an option for this position! To work remotely, you would be responsible for providing a quiet, distraction-free working environment with a reliable high-speed internet connection. We provide the equipment; you provide the hard work and positive attitude.

WHAT YOU'LL DO:

• Daily work in process management for all warranty repairs.
• Review warranty invoice information and documentation to ensure it is ready for processing. 
• Collaborate with the service and parts departments on missing information for warranty invoices and update notes in the Dealer Management System (Procede).
• Collaborate with Services teams on feedback of improper procedures.
• Utilizes Warranty tool DMS to process warranty invoices and export to DTNA OWL system
• Utilizes Dealer Management System to close warranty invoices in a timely and efficient manner.

What We're Looking For:

• Must be able to pass a pre-employment background check and drug screen.
• High School Diploma or GED
• Relevant work experience in customer service, warranty claims, and technical product support or knowledge
• Previous experience with a dealer management system is preferred; previous experience with Procede is highly preferred
• Knowledge of warranty criteria and guidelines for each manufacturer is highly beneficial
• Proven ability to communicate and positively engage with team members, vendors, and customers to favorably obtain necessary information and resolve warranty claims
• Strong organization skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a collaborative, solutions-focused outlook
• Detail-oriented preparation of documents necessary for warranty submission, including editing for accuracy, completeness, grammar, and spelling

WHAT WE OFFER:

Pay Range: $56,193.28 - $84,289.92 per year with incentive eligibility 

• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.