Enablement Manager, Global Investigators at TRM Labs · San…

ENABLEMENT MANAGER, GLOBAL INVESTIGATORS Location: United States BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Enablement Manager, Global Investigators will build and scale the onboarding, training, and commercial capability programs for TRM's Global Investigations Team — a group of investigators who drive customer mission outcomes and sit at the intersection of TRM's most critical customer relationships. This role exists to equip practitioners with the skills, frameworks, and resources they need from day one, and to unlock the commercial value that lives in every GI customer engagement. It's a rare opportunity to build a function from the ground up for an audience unlike any other: former investigators, intelligence professionals, and regulatory practitioners working with some of the world's most mission-critical organizations. The Impact You Will Have: • Build and launch a structured GI onboarding program within 90 days that reduces time-to-independent-deployment for every new Global Investigator — using AI to accelerate content production, personalize learning paths, and instrument ramp outcomes. • Create a commercial capability playbook for GIs — including signal identification frameworks, customer expansion language, and opportunity handoff workflows — that directly contributes to TRM's NRR target by converting investigator proximity into expansion pipeline. • Produce GI-specific training materials at product launch cadence so investigators are ready to demonstrate new TRM capabilities to customers from day one, using AI-assisted rapid content development. • Build a program measurement system using AI-assisted analytics that tracks ramp time, content adoption, and commercial contribution — giving Investigations and Sales leadership clear signal on field readiness. • Partner with CS and Sales to design the GI-to-AE opportunity handoff framework, reducing expansion signal drop-off and improving pipeline quality. • Serve as the connective tissue between GI leadership, PMM, Product, and Sales — ensuring every program is grounded in real field needs and aligned to TRM's go-to-market strategy. What we’re looking for: • Demonstrated experience onboarding or enabling technical, mission-oriented, or practitioner audiences — with examples of measurable outcomes (ramp time reduction, program adoption, behavior change). • Direct domain experience in law enforcement, intelligence, financial crime, compliance, or adjacent mission-driven environments — sufficient to earn trust with GI practitioners from day one. • Proven ability to design and deploy commercial skills programs for non-sales practitioners, including signal identification frameworks and opportunity handoff workflows. • AI-native working style — actively integrates AI tools into content development, program analytics, and program iteration; does not wait to be told to use AI. • Track record of operating independently in ambiguous, build-from-scratch environments without hand-holding or predefined playbooks. • Strong content development instincts — produces training materials that are immediately usable in the field, not generic L&D artifacts. • Cross-functional collaboration skills — comfortable working with CS, Sales, PMM, Product, and senior leadership to gather input, align priorities, and drive program design. Team Operating Rhythms: • Distributed, not distant. Team spans EST and PST with a minimum 4-hour daily overlap window. • Primary communication channels: Slack (async text and voice notes) and Notion (project tracking and documentation). • Live syncs are intentional and scoped — not standing status calls. • Cross-functional collaboration with CS, Sales, PMM, and GI leadership is ongoing and async-first. Learn About TRM Speed: • A new TRM product capability ships. Within the same week, you've assessed the GI use case, produced a training module in Notion, and deployed it to the field — no waiting for a quarterly training cycle. • A GI surfaces an expansion signal from a customer site. Within 24 hours, the framework for what to do with it — who to loop in, how to document it, how to hand it off — already exists, and the opportunity is moving. • A new Global Investigator joins. Within their first 30 days, they've completed a structured, role-specific onboarding program that was personalized using AI-assisted intake — not an ad hoc set of stakeholder calls. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: • Priorities and targets to change quickly as we experiment and iterate • Work that often requires operating with a high degree of ambiguity • A high level of personal ownership and accountability • Close collaboration across teams and functions • Frequent, high-touch communication • Creative problem solving and out-of-the-box thinking • A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like   AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: • Accelerate repeatable workflows • Structure and solve problems • Improve output quality • Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. • Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. • Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. • Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES | INTERVIEWING | FAQS