SDR Manager at Triple Whale in New York City, NY

What Do We Do? Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next. We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective. More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually. What You're Applying for Triple Whale is hiring an SDR Manager to help scale our Sales Development organization during an important stage of growth. We already have strong SDR leadership in place, and we’re adding a second SDR Manager to increase coaching capacity, bring fresh strategic thinking, and help us execute a more sophisticated outbound motion. This person will manage a team of approximately 5–8 SDRs, owning their day-to-day performance, development, coaching, and promotion readiness. This is a hands-on leadership role for someone who loves getting close to the reps, the accounts, the messaging, and the numbers. You’ll help SDRs improve how they research accounts, reach prospects, book qualified meetings, and create meaningful pipeline. You’ll also help Triple Whale unlock underpenetrated segments of our overall total addressable market through sharper targeting, stronger outbound execution, and more strategic use of modern sales development tools. We’re focused on helping the team prospect smarter, prioritize better accounts, personalize outreach more effectively, and scale outbound execution without sacrificing quality. The right person will be excited to combine strong SDR leadership fundamentals with a modern approach to pipeline generation, including effective use of tools like Apollo and other sales development platforms. What You’ll Do Manage, coach, and develop a team of 5–8 SDRs. Own day-to-day SDR performance, including activity quality, meeting creation, held meeting rates, opportunity creation, and pipeline contribution. Help each SDR improve through regular 1:1s, call coaching, email reviews, pipeline inspection, role plays, and tactical feedback. Build clear development plans that help SDRs progress toward promotion pathways into AE, partnerships, sales leadership, or other commercial roles. Partner with the existing SDR Manager and Sales leadership to divide coverage, improve team operating rhythm, and scale best practices. Bring new strategic ideas and tactical outbound strategies that help the team reach underpenetrated segments of our overall TAM. Help SDRs use sales tools, data, research workflows, sequencing platforms, LinkedIn, HubSpot, Apollo, and other systems more effectively. Improve account prioritization, persona targeting, messaging relevance, and outbound execution. Partner with AEs to align on territory strategy, account handoffs, meeting quality, and follow-up discipline. Partner with Marketing, RevOps, and Product Marketing on campaign follow-up, list building, event plays, competitive positioning, and new product messaging. Create a culture of accountability, curiosity, preparation, high standards, and continuous improvement. Identify process gaps, tooling gaps, enablement needs, and coaching opportunities that improve SDR productivity. Help recruit, interview, onboard, and ramp new SDRs as the team grows. What You’ll Bring 2+ years of experience managing SDRs, BDRs, or outbound sales development teams. Proven ability to coach early-career sales talent and improve rep performance. Strong understanding of outbound prospecting, including account research, persona mapping, sequencing, cold calling, LinkedIn outreach, objection handling, and meeting qualification. Experience managing a team against activity, conversion, pipeline, and quality metrics. Comfort using modern sales tools such as HubSpot, LinkedIn Sales Navigator, Gong, Apollo, Clay, Outreach, Salesloft, or similar platforms. Strong interest in improving sales development workflows through better data, smarter tooling, and more effective rep execution. Ability to bring fresh ideas while collaborating well with existing leadership and operating structures. Strong communication skills with a high bar for clear, relevant, commercially sharp messaging. Analytical mindset with the ability to diagnose funnel problems and turn data into coaching or process changes. High ownership, strong follow-through, and comfort operating in a fast-moving environment. Experience selling into ecommerce, retail, marketing, analytics, attribution, or performance marketing teams is a plus. Our Values We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other. Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Us in Making Waves If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment. Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official. #LI-Remote