Manager, Emergency Shelter Services

Location: Pittsburgh Mercy - South 9th Street Campus

Employment Type:

Full time

Shift:

Description:

POSITION SUMMARY:

The Manager of Emergency Shelter Services provides leadership, oversight, and operational direction for Pittsburgh Mercy's facility-based emergency shelter programs, including Second Avenue Commons and Bethlehem Haven's Emergency Women's Shelter. This position is responsible for ensuring the delivery of safe, trauma-informed, person-centered, and low-barrier services for individuals experiencing homelessness.

The Manager oversees daily shelter operations, supervises program leadership and direct service teams, ensures compliance with Pittsburgh Mercy policies, Allegheny County Department of Human Services (DHS) requirements, contractual obligations, and regulatory standards, and promotes a culture of quality, safety, and continuous improvement. The position collaborates extensively with internal departments and community partners to strengthen service coordination, improve client outcomes, address operational challenges, and advance organizational goals related to housing stability and wellness.

All responsibilities are performed in accordance with applicable laws, regulations, accreditation standards, and Pittsburgh Mercy's mission, values, policies, and procedures.

REQUIREMENTS:

• Master’s Degree with 3 years as a manager/supervisor and a minimum of 3 years’ experience working in human services or healthcare setting OR Bachelor’s Degree with 5 years as a manager/supervisor and minimum of 5 years’ experience working in a human service or a healthcare setting.
• Experience working in mental health residential, substance use treatment and/or homeless services are strongly preferred.

• Must have excellent communication skills both written/oral along with great attention to detail relating to documentation, deadlines, and other deliverables.

• A drivers' license is required along with the ability to operate a company vehicle/van.
• ACT 33/34/73 clearances
• Pre-employment drug screening

SCHEDULE: (EXEMPT) Monday through Friday along with some non-traditional business hours and on-call coverage that may be required.

Comprehensive Benefit Package starts Day 1 of employment: Medical, Dental, Vision; Life Insurance, 403B with employer match; Paid Time Off (PTO); Paid Holiday Days; Plus more………

ABOUT PITTSBURGH MERCY

We are a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance use; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness + abuse.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.