Customer Service Specialist HME-Full… at Trinity Health · Waterloo

Customer Service Specialist HME-Full time- Waterloo Location: MNEIA - San Marnan Building Employment Type: Full time Shift: Day Shift Description: Job Description Summary At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join theMercyOneFamily!We are looking to hirea Customer Service Specialist HME. You will Assistscustomers, referralsourcesand hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers,canesand nebulizers.Assistspatients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want topurchasecash sale items. Utilizes computer software to enterappropriate dataas well as document patient education/safety whenindicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/useand routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients forsafetyincluding environmental safety when making home deliveries while on call. Schedule: Monday-Friday 8:30-5:00 with on call rotating after training is completed. You will work Monday-Wednesday in Waterloo and will cover in Evansdale Thursday & Friday. General Requirements: Will need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred. Will be pt/customer facing at all times in job. Assistspatients/customers in obtaining correct medical equipment to meet needs – assess for safe use. Be able todemonstratetypes of equipment and appropriatesetup/use to customers who call or walkin toour showroom. Fit patient withappropriate productbased on physician orders and patient needs. Encourage purchase of retail itemstopatients who might be looking for something extra. Obtain insurance information – data entry intocomputersystem. Verifybenefitsas needed. Utilize HME computer system – enterappropriate datafor purchase or rental based on item. Document safety anduseeducation. Will need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred. Will be pt/customer facing at all times in job. MINIMUM QUALIFICATIONS Basic Skill Set HME experience preferred Valid IA driver’s license and an acceptable Motor Vehicle Report (MVR). High language, high math, highreasoning ability. Personal computer, 10-key calculator, Microsoft Office, database software. Ability to work with diverse groups of people. Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system! VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.