Community Care Navigator I

Location: Atlanta, Georgia

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

Mercy Care Atlanta is seeking a compassionate and community-focused Community Care Navigator I to join our integrated care team. In this role, you will help address social determinants of health by connecting patients to healthcare services, public benefits, housing resources, and community support programs. Using a patient-centered and trauma-informed approach, you will advocate for vulnerable populations, remove barriers to care, and support improved health outcomes across the communities we serve.

What You Will Do

• Conduct social care assessments to identify barriers such as housing instability, food insecurity, transportation challenges, financial hardship, and lack of healthcare coverage.
• Develop individualized action plans and connect patients to community resources, healthcare services, and public assistance programs.
• Assist individuals with Medicaid enrollment, renewals, and redetermination processes.
• Screen and support applications for SNAP, CAPS, SSI, SSDI, and other benefit programs.
• Connect patients to housing resources, shelters, and supportive services.
• Help patients obtain required documentation including identification cards, Social Security cards, birth certificates, and proof of income or residency.
• Collaborate with providers, nurses, behavioral health professionals, care managers, and community partners through warm handoffs and coordinated care.
• Provide services in clinics, community settings, and other program locations while maintaining accurate documentation.

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, Sociology, Counseling, Healthcare Administration, Community Health, or a related field. Four years of relevant experience may substitute for a degree.
• One to three years of experience in community health, social services, case management, outreach, patient navigation, customer service, or a related field.
• Knowledge of community resources, public assistance programs, healthcare systems, and social determinants of health.
• Strong communication, organizational, and problem-solving skills.
• Valid driver’s license and ability to travel throughout Mercy Care service areas.

Position Highlights and Benefits:

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.