Technical Support Specialist at Trimble Inc. in US - CO, Westminster

Summary: Trimble Inc. is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. In this role, you will be the primary engine behind customers' operational success, resolving complex Payroll and Accounts Payable software challenges while leveraging Generative AI tools to enhance customer communication and support. Responsibilities: - Master the intersection of finance and tech by resolving complex Payroll (PR) and Accounts Payable (AP) software challenges - Harness the power of Generative AI tools to rapidly research technical solutions and craft high-quality customer communications - Orchestrate critical escalations across departments to ensure our global construction partners remain productive and satisfied - Uphold rigorous data privacy standards while implementing innovative AI-driven support strategies - Champion customer success by transforming technical hurdles into seamless software experiences Required Qualifications: - Proven experience in customer support with a natural talent for solving complex technical problems - Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots - Exceptional communication skills and an interpersonal mindset that puts the customer first - Ability to work overtime as needed to meet customer demands and project deadlines Preferred Qualifications: - Experience with Payroll, AP / Accounts Payable, and HR functions - Bachelor's Degree in Business, Accounting, or Construction Management - Hands-on experience with Vista, ERP systems, or basic SQL exposure - A reputation for being the 'go-to' person for technical troubleshooting in previous roles Required Skills: Customer Support, Payroll Software, Accounts Payable Important Skills: Generative AI, ERP Systems Nice-to-Have Skills: Technical Troubleshooting, Google Workspace, Communication Skills, Interpersonal Skills Benefits: Medical, Dental, Vision, Life, Disability, Time off plans, Retirement plans, Tax savings plans for health, dependent care and commuter expenses, Paid Parental Leave, Employee Stock Purchase Plan