Technical Support Analyst at Trimble Inc. in US - OR, Lake Oswego

Summary: Trimble Inc. is a company focused on revolutionizing construction technology, and they are seeking a Technical Support Analyst to join their growing Acre Division in Portland. In this role, you will provide high-quality support for the ProjectSight platform, resolving complex technical issues and collaborating with internal teams to enhance customer success. Responsibilities: - Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality - Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process - Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software - Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators - Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers Required Qualifications: - Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus - Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms - Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to diverse users - A curious mindset and a drive to independently seek out knowledge and master new, complex products Preferred Qualifications: - Familiarity with SQL concepts or mobile device troubleshooting - Experience supporting construction management or accounting software - Prior experience working with or an interest in AI-assisted support workflows Required Skills: Technical support experience, SaaS troubleshooting Important Skills: SQL familiarity, Construction management software Nice-to-Have Skills: Empathy, Curiosity Benefits: Medical, Dental, Vision, Life, Disability, Time off plans, Retirement plans, Tax savings plans for health, dependent care and commuter expenses, Paid Parental Leave, Employee Stock Purchase Plan