Front Office Specialist - Women's Health at TriHealth · Fort…

TriHealth Women’s Services is committed to providing compassionate, inclusive care for women at every stage of life. As part of Cincinnati’s largest network of Women’s Health providers, our collaborative, team‑based culture allows us to deliver exceptional and comprehensive care. We value every woman’s unique story and offer services ranging from adolescent gynecology and maternity to high‑risk obstetrics, infertility, and menopause support. Join us and help make a lasting impact on the health and well‑being of women in our community.

 
Location:

Seven Hills Women's Health Center - Fort Mitchell

Schedule: 

• Full-time position: 64 hours bi-weekly
• Day shift
• No weekends, holidays, and/or on-call commitment

Incentives & Benefits:    

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. 

https://careers.trihealth.com/what-we-offer/benefits 

  
Minimum Job Requirements: 

• High School Diploma or GED degree (Required)
• 3 - 4 years’ experience in a related field (Required) 

Job Overview: 

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.  

Job Responsibilities: 

• Answers incoming telephone lines and handles and distributes calls. 
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. 
• Schedules patient appointments. Informs department of issues. 
• Accurately inputs patient registration information and updates patient insurance and demographic information. 
• Accept payments and logs appropriately. 
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. 
• Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job. 
• Handles patient complaints and refers to manager as appropriate.  

Working Conditions: 

Climbing - Rarely 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Frequently 
Kneeling - Occasionally 
Lifting <10 Lbs. - Frequently
Pulling - Rarely 
Pushing - Occasionally 
Reaching - Rarely 
Reading - Frequently 
Sitting - Consistently 
Standing - Rarely 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Occasionally 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently  

TriHealth SERVE Standards and ALWAYS Behaviors 

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS… 

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 

• Refrain from using cell phones for personal reasons in public spaces or patient care areas 

Excel: ALWAYS… 

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 

• Offer patients and guests priority when waiting (lines, elevators) 

• Work on improving quality, safety, and service 

Respect: ALWAYS… 

• Respect cultural and spiritual differences and honor individual preferences. 

• Respect everyone’s opinion and contribution, regardless of title/role. 

• Speak positively about my team members and other departments in front of patients and guests. 

Value: ALWAYS… 

• Value the time of others by striving to be on time, prepared and actively participating. 

• Pick up trash, ensuring the physical environment is clean and safe. 

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. 

Engage: ALWAYS… 

• Acknowledge wins and frequently thank team members and others for contributions. 

• Show courtesy and compassion with customers, team members and the community